Telephone calls are answered from 8am to 6:30pm Mon-Fri for general enquiries, Nurses, HCA and PCN appointments. Doctors appointments can no longer be booked over the phone by the reception team. There is now an online form shown throughout the website for patients to access, both for health problem requests and admin requests. If any patients are elderly or vulnerable, they can contact the surgery and the reception team can assist them with the form. Doors open at 8am then stay open until 6:30pm. Doctors appointments can no longer be booked on the desk by the reception team but they can book other appointments on the desk such as with the Nurse or HCA. Staff will be available from 8am for you to attend a pre-booked face to face appointment or collect or drop off items.  

If you have a medical emergency that cannot wait until the surgery is open i.e. 6:30pm – 8am weekday evenings, all day Saturday & Sunday and all bank holidays, please telephone the freephone number 111 or go through NHS 111 online to be directed to the appropriate out of hours service.

We have protected learning time for staff between 2.30 – 6.30pm every four to six weeks. If you have a medical emergency during this training time that cannot wait until we are open, please telephone 111 or go through NHS 111 online to speak to a clinician about your symptoms.