Want to make a suggestion to the practice?
Your suggestions and comments are important to us, please click on the link, complete the form to send them to us. Please only use this form for comments about the practice and suggestions on how to improve our service to you.
Want to make a complaint
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If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know. We operate a practice complaints procedure as part of the NHS system for dealing with complaints. Our complaints system meets national criteria.
How to complain
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint,
Please send your written complaint to blmkicb.secretaries.bellhouse@nhs.net
Complaints should be addressed to:
Mel Quinn, Practice Manager or
Dr T Abubacker, Senior Partner.
Alternatively, you may ask for an appointment with one of our head receptionists to discuss your concerns. She will explain the complaints procedure to you and will make sure that your concerns are dealt with promptly. It will be a great help if you are as specific as possible about your complaint.
What we shall do
We shall acknowledge your complaint within 3 working days and aim to have investigated your complaint within 30 working days of the date when you raised it with us. We shall then be able to offer you an explanation, or a meeting with the people involved. When we investigate your complaint, we shall aim to:
- Find out what happened and what went wrong.
- Make it possible for you to discuss the problem with those concerned if you would like this.
- Make sure you receive an apology, where this is appropriate.
- Identify what we can do to make sure the problem doesn’t happen again.
Your choices in settling the problem.
Where possible, we would at first suggest you contact Bell House Medical Centre directly and ask them specific and constructive questions about your experience that you would like answers to. You may find it helpful to make a list of the questions you want to ask beforehand and keep a note of any informal discussions. In many cases, this will result in problems being settled quickly and easily.
However, if you would rather not deal with them directly or if you feel that either the answers you get are insufficient or your problem remains unresolved, you can make a formal complaint under the NHS Complaints Procedure to NHS England:
- Telephone: 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays)
- Email: england.contactus@nhs.net
- Write to: NHS England, PO Box 16738, Redditch. B97 9PT
Or Contact: Parliamentary and Health Service Ombudsman
- Website: https://www.ombudsman.org.uk/
- Telephone: 03450154033 (Monday-Thursday 8.30am-5pm, Friday 8.30am-12pm)
